Delivery Information

Shiny Games is focused on making its range of products available to gamers within the United Kingdom and Europe; increasingly gamers from further afield are choosing to shop with us. The webstore should now be able to quote you a Royal Mail delivery price for anywhere they ship to. However, if it doesn’t seem to be giving you a reasonable price for overseas deliveries, contact us and we can look at other delivery options.

Royal Mail Delivery

We currently offer a choice of Royal Mail delivery methods at the checkout. For the UK, Royal Mail 1st Class delivery should reach you the day after it is despatched, while Royal Mail 2nd Class deliveries should reach you within three days. Please note that Royal Mail does not guarantee these delivery timescales.

There is also the option to have your order sent Royal Mail Signed For® so that someone must be available to sign for the order when it arrives. This can be done with either 1st or 2nd Class delivery.

For larger orders, Parcelforce may be a cheaper option than Royal Mail to get your order just as quickly, so you can choose a Parcelforce service instead of Royal Mail if you prefer. However, you may also want to check the Economy Delivery option for the UK (see below for further details).

For international orders, Royal Mail International Standard is the basic delivery option. It should get your order to to reasonably quickly but without any tracking information. We also offer Tracked & Signed and Tracked options if you want more visibility of how your order is doing in it’s journey to you.

Free Delivery (UK Only)

Free delivery is available on all orders with a value of £75 or more within the United Kingdom. Orders sent by Free Delivery will be sent Royal Mail 2nd Class, Parcelforce Worldwide express48 or via UKMail, depending on their size and weight.

Occasionally, we may also offer free delivery on orders of a lower value for a limited time with the use of a voucher code. These voucher codes will normally be provided to customers who have signed up for our email newsletter; you can sign up for this at the bottom of the page.

When you order qualifies for free delivery this will normally be automatically selected for you during the checkout process, but please ensure that this is selected if available or you may be charged for delivery.

Economy Delivery (UK Only)

For larger or heavier parcels that don’t quality for Free Delivery, we offer an Economy Large Delivery option for a flat rate of £6.00. This may take longer to get to you but is much cheaper for larger orders than Parcelforce or Royal Mail – perfect if you’re not in a hurry for your order and don’t want to pay higher delivery charges. We currently use UKMail to deliver orders in this category.

Despatch and Delivery Times

We aim to despatch all orders within two business days of receipt and payment. Over 90% of our orders go out within 24 hours.  Should you order something that is marked out of stock on our website we will need to get it from our distributor first, which may take up to five additional days.

If we become aware that any part of the process will fall outside these timescales, we will make you are of this as soon as possible via email.

Preorders

If your order includes preorders, then delivery of the whole order will not normally take place until the preordered product becomes available for delivery. We may, at our discretion, ship the rest of your order sooner but if you want to ensure that you get the non-preorder items as soon as possible, it’s best to make your preorder separately; you may pay more postage overall, but your in-stock items will not be delayed.